Customer Service Apprentice

Loxley House

This vacancy is now closed

Ref
30109
Location
Loxley House
Salary
National Minimum Wage dependent on your age (£4.81 - £9.18 per hour)
Closing date
06/06/2022
Description

If you are a passionate worker who is prepared to work hard to achieve a qualification – then why not join the growing team at Nottingham City Homes as a customer service apprentice?

Customer service Apprentice x 2

Salary: National Minimum Wage dependent on your age (£4.81 - £9.18 per hour)

Duration: 18 months

Location: Loxley House, Station Street and/or Harvey Road, Bilborough, Nottingham

We have created a number of exciting new customer service apprentice positions within Nottingham city homes. The successful candidates will gain an insight into the industry by undertaking a Level 2 Customer Service apprenticeship whilst carrying out work across various departments in the organisation.

The customer service apprenticeship training programme will give you the knowledge and skills so you can;

  • Learn how to provide excellent standards of customer care to our diverse base of tenants and leaseholders
  • Use systems, equipment and technology to meet the needs of our customers
  • Provide specialist and general advice on products and services under the supervision of an experienced mentor
  • Produce reports, schedules, correspondence, updating customer records and other information as required
  • Have the ability to work effectively under pressure and organise and prioritise work to meet deadlines.
  • Be customer focused and shows a desire to deliver excellent customer service to our tenants
  • Deal with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction
  • Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media

You must be committed to attend college to obtain the customer service practitioner level 2 apprenticeship.

We are looking for candidates who demonstrate commitment to learning new skills, who can use their initiative in challenging situations and who can communicate with colleagues and customers alike.

Closing date: Applications will close at midnight on Monday 6 June 2022. Please note this role may close earlier based on the volume of suitable applications.

Frequently asked questions:

How old do I need to be to apply?

You will need to be a minimum of 16 years old by August 31 2022. There is no upper age limit.

When will my apprenticeship start? 

You will need to be available to commence your apprenticeship 5th September 2022.

Entry requirements:

  • You need to live within the Nottingham City boundary to be considered for this opportunity; however, applicants with a disability or those who are from a care background are not subject to these restrictions
  • No qualifications are required to apply for this position
  • You will need to pass our assessments in Maths/English and ICT
  • You will need to be able to provide evidence of maths and English qualifications on request or be willing to undertake Maths and English qualifications alongside your apprenticeship

How do I apply?

When completing the application form you will be required to upload a CV and a personal statement of no more than 500 words outlining ‘why you would make a great Customer Service Apprentice.’

*By submitting your application you agree to the information within your application being shared with our college partners for the purpose of functional skills assessments. Please read our privacy statement attached. *

What will be the next steps?

Candidates successful at the first stage of our shortlisting process will be invited to complete functional skills assessments. Therefore, you will need to be able to complete these by visiting one of our training partners between 13-17 June 2022.

Interview date: Successful candidates will then be invited to attend a panel interview at our NCH offices, these are expected to take place between 4-8 July 2022 but this is subject to change.

We welcome applications from all sections of our diverse community. Nottingham City Homes is a Disability Confident employer