Housing Patch Manager

Mary Potter Centre
Mary Potter Centre
Salary: £30,151 - £32,020 per annum, plus excellent benefits package
Closing date

Our Housing department are looking to recruit Housing Patch Managers to work within our Tenancy and Estates Management team.

Based across Nottingham

Salary: £30,151 - £32,020 per annum, plus excellent benefits package

Hours: 37 hours per week

We have a number of roles available:

1 x Permanent vacancy

2 x 6 month fixed term contract/secondment opportunities

We are currently looking for 3 Housing Patch Managers to manage social housing tenancies, providing advice and support to sustain tenancies which includes robustly managing anti-social behaviour. This is a challenging role where you will be out and about on our estates managing your own priorities and case load, but the rewards in terms of fulfilment are high and you’ll have the satisfaction of knowing that your contribution really matters.

The role:

  • Ensure the housing and estate management services provided to tenants and leaseholders are of an excellent standard and conform to relevant statutory requirements and best practice
  • Maximise tenancy sustainment by providing tenancy support to complex tenants or those identified with a support need
  • Ensure that complaints and incidents of anti-social behaviour, drugs, harassment, hate, domestic abuse and criminal activity are proactively investigated. Provide a victim centred service that delivers prevention, early intervention and swift enforcement
  • Develop and deliver individual Patch Action Plans linked to Five Star Estate Quality Standards
  • Provide housing advice and undertake home visits to tenants and leaseholders, including urgent visits as and when required
  • Maintain a high profile and visible presence on the estates to offer reassurance and identify and resolve unreported issues
  • Undertake assessment visits, including fire safety and health and safety assessments, in accordance with policy and legal requirements

With your experience of working in a housing environment, you will use your knowledge and understanding of housing legislation, statutory frameworks and best practice to deliver housing management and environmental services to the highest standard.

Strong interpersonal and communication skills and the ability to listen and respond to challenging issues and behaviours are essential to this role. You will be required to deal with some sensitive, often difficult and demanding matters within this role and as such we are looking for resilient people who can utilise their negotiation and mediation skills while maintaining a customer focused approach.

As an effective team member, you must be flexible in your working hours and be able to travel to various locations across Nottingham. You will also display the drive and determination to provide excellent customer service and making a difference to Nottingham City Homes tenants across the City.

Salary and benefits:

In exchange for your hard work you will receive a fantastic benefits package that includes:

  • Flexible working
  • A generous holiday entitlement and additional holiday purchase scheme
  • Government pension scheme
  • Clear pay structure and annual salary reviews in line with national agreements
  • Learning and development opportunities

Nottingham City Homes offer a variety of additional benefits, more details can be found on our website.

How do I apply?

To join us and help make a real difference to people’s lives, follow the link: www.jobsatnch.org.uk. Please note as part of your application you will be asked to submit a CV and supporting personal statement outlining how you feel you meet the person specification for this role. Please also identify on your application if you are interested in the permanent, fixed term/secondment opportunity or both.

Closing date: 29 January 2023 (midnight) - We may close this early if we receive high volumes of applications  

Interview date: 15 February 2023 – please note, these will be face to face at one of our offices.

If you want to be part of a winning team that’s making a real difference, click on the ‘apply’ link to visit our website.

We welcome applications from all sections of our diverse community. Nottingham City Homes is a Disability Confident employer.

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