Assistive Technology Officer

Harvey Road
Harvey Road
£24.496 - £26,845 per annum part time (pro rata)
Closing date

Joining an established team of Assistive Technology Officers (Lifeline Customer Care) in our Nottingham on Call department, you will provide a caring, empathetic and responsive service catered to the needs of our customers.

Assistive Technology Officer


£24,496-26,845 per annum plus enhancements for unsociable hours where applicable (part time pro rata)

Based at Harvey Road, NG8 3BB 

Shift details: 

Part time 18.5 hours

14:30-20:00 four days on and four days off, to include weekends and bank holidays

Nottingham on Call is our 24/7 call centre, providing specialist advice and support to elderly and vulnerable residents. Nottingham on call covers the Nottingham City and surrounding areas who use our lifeline emergency response systems. We also act as an emergency repairs call centre for tenants outside of office hours

Duties include:

  • Answering inbound calls from our elderly and vulnerable customers ensuring that a prompt response to their needs or emergency is provided
  • Answering calls from out of hours services including repairs, Emergency Duty Team and Housing Aid
  • Responding to day to day queries, administration and maintaining accurate records
  • Travelling to customers’ homes to install and collect simple alarm equipment and to support and provide reassurance pending the arrival of the emergency services

The ideal candidate will:

  • Have excellent customer service skills plus a calm and caring approach to deal with a range of issues facing customers
  • Ability to communicate clearly and professionally to ensure that the highest level of customer service standards are met
  • Have some knowledge of working in a service that delivers support services to vulnerable people and/or in a call related environment
  • Have some experience working with elderly and vulnerable clients, as the role requires the ability to empathise and respond according to their individual needs


In exchange for your hard work you will receive a fantastic benefits package that includes:

  • Flexible working
  • A generous holiday entitlement and additional holiday purchase scheme
  • Government pension scheme
  • Clear pay structure and annual salary reviews in line with national agreements
  • Learning and development opportunities

Nottingham City Homes offer a variety of additional benefits, more details can be found on our website.

Please note: Full training on installing Telecare equipment will be provided. You must have a full driving licence. This post is subject to an Enhanced DBS check. 

 How do I apply?

If you want to be part of a winning team that’s making a real difference, click on the ‘apply’ link to visit our website where you will be asked to submit a CV and personal statement outlining why you feel you are suitable for the post.

 Closing date: 3rd February 2023 (midnight)- We may close this early if we receive high volumes of applications  

Interview date: TBC

We welcome applications from all sections of our diverse community. Nottingham City Homes is a Disability Confident employer.

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