Void Business Manager

Harvey Road

This vacancy is now closed

Harvey Road
Competitive (subject to a formal Job Evaluation)
Closing date

Voids Business Manager

Competitive (subject to a formal Job Evaluation)

Harvey Road

Hybrid role 

Secondment/ fixed term opportunity until June 2024

We are looking to appoint a Voids Business Manager to oversee the Backoffice functions to support to the Lettings, Housing Options and Voids teams. You will ensure the effective management of void properties, maximising income to the Company by minimising void periods. Joining us with some experience of managing a team, you will lead, develop and supervise a team of up to 10 Administrative Assistants and Work Planners.


About us:

From the creation of new, affordable housing and the upkeep of existing properties, through to improving the opportunities and employability of our tenants, we have been supporting people and communities in Nottingham for over 30 years. Initially, this was as part of Nottingham City Council's (NCC) services, and later as the independently operated Nottingham City Homes. Now, as NCC Housing Services, our remit and our values remain the same: we exist to support our tenants and to create homes and places where people want to live!


The Voids and New Tenancy Services team are responsible for getting around 1,500 properties ready for new tenants each year.  We are looking for candidates with a proven track record of meeting objectives who can make positive changes to processes and look for new ways of working to drive continuous improvement.  This is an exciting opportunity to help us make a difference to our tenants and provide excellent customer service to our stakeholders. 


Role and Responsibilities:

  • Lead a customer-focused service that achieves high levels of customer satisfaction throughout the various stages of the voids and rehousing processes.
  • Lead, develop and promote the Lettings and Voids service across the city, providing effective management of void properties to maximise income and customer satisfaction with the new homes service
  • Responsible for the management of team and accountable for their performance within a fast paced, responsive environment.
  • Prepare, interpret and present potential complex lettings and void reports succinctly to senior management and the board
  • Advising on trends in relation to supply and demand, making recommendations for the annual lettings plan and development opportunities
  • Responsible for health and safety, record keeping and the management of stock for the voids team

Minimum Requirements:

  • Experience of managing people
  • Engage, motivate and develop people, leading the team to work collectively to achieve company objective

Benefits & Rewards:

As one of the largest employers in Nottingham, NCC offers a wide range of roles across a range of services. In return for your skills, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits:

  • 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually.
  • Smart Working – to support your work life balance.
  • Health and wellbeing benefits including access to our Employee Assistance Programme
  • Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Please see our website for more details: Employee Benefits - Nottingham City Council Careers.

Our Commitment to Inclusion: Nottingham City Council Housing Services is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

More Info & How to Apply:

To find out more and discover how you can help us to make a difference, please click the apply link. You will be asked to submit a CV and a personal statement of no more than 2 sides stating how you meet the person specification.            

For more information on the NCC Housing Services team, click here: https://nottinghamcityhomes.org.uk/

Interview Date: Interviews are likely to take place 13 June 2023 at our Harvey Road Offices - Please note this is subject to change

Closing date: 4 June 2023 – we may close this early if we receive high volumes of applications 


Nottingham City Council Values & Behaviours:

Across all functions and departments of NCC we have a set of core behaviours that support our aims and help us to deliver the best possible services to residents across Nottingham:

Individual Leadership: by putting our citizens and customers first, delivering against your objectives, helping to set direction, and putting forward ideas for improvements; 

Equality Diversity & Inclusion: by ensuring we consider the needs of all NCC citizens in our work, show respect for others, upholding and adhering to the Council’s Code of Conduct; 

Change & Innovation: by being creative, delivering change when needed, sharing problems, and helping to bring forward suggestions for improvements; 

Collaboration: by working well with others, identifying the needs of colleagues and others to deliver great services and by being a good communicator who works well with a range of audiences.

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